Question 1

What does ViaVA do?

Accepted Answer

We are a Malaysian virtual assistant team that handles the operational and digital side of your business, from social media and email marketing to research and admin. We also build websites you own, in days, so you can focus on running your business.

Question 2

What is the difference between Website Development and Website Management?

Accepted Answer

Website Development builds the site once and hands you the keys, with the domain registered in your name. Website Management is the monthly Care plan that keeps it running, covering hosting, domain renewal, SSL, security patching, and a small monthly edit allowance.

Question 3

Do I really own my website and domain?

Accepted Answer

Yes. On every build tier the domain is registered in your name and the site is yours, not rented. That is the main difference between us and template shops or subscription builders that lock you in.

Question 4

How does the 50% grant work and am I eligible?

Accepted Answer

The MSME Digital Grant MADANI and the Selangor SIDEC grant both match 50 percent of your build, up to RM5,000. You usually qualify if your business is SSM registered, at least 60 percent Malaysian-owned, operating 6 months or more, with turnover of RM50,000 or more and a business bank account in the company name. We issue a grant-claimable invoice through our endorsed TSP partner.

Question 5

How fast can you build my website?

Accepted Answer

The Launch package ships in 3 to 5 days. Larger builds take a little longer depending on pages and features, and we agree on the timeline before we start.

Question 6

How much does a website cost?

Accepted Answer

Launch is RM1,500 setup (about RM750 after grant) plus RM99 a month Care. Grow is RM3,000 (about RM1,500 after grant) plus RM149. Scale is RM5,000 (about RM2,500 after grant) plus RM249. Bespoke builds for public figures and larger businesses are quoted per project.

Question 7

What can a virtual assistant actually help me with?

Accepted Answer

Social media content and scheduling, email marketing, research and data, travel coordination, and day-to-day admin like inbox and calendar management. We tailor the work to what your business needs most.

Question 8

How do I get started?

Accepted Answer

WhatsApp us at +60 12-384 8838 or fill in the form on this page for a free proposal. We reply within one business day.

Guides for Malaysian SMEs

How to Claim the 50% MSME Digital Grant MADANI for Your Website (2026)

What Does a Virtual Assistant Cost in Malaysia? A Plain Breakdown

Website Subscription vs Owning Your Site: The 3-Year Cost Truth